To ensure that there are no surprises, we've laid out our terms and conditions of carriage for your convenience and will endeavour to keep you informed of any changes to our services and charges in a timely manner.

Our Terms & Conditions

Licensing and insurance
emerald chauffeurs limited is approved by the Public Carriage Office.
Clients approached by drivers independently should note the following:
  • Both driver and the client would not be insured.
  • The safety of the client could not be guaranteed as there would not be an official record of their travel.
  • The law states that when a vehicle and driver is hired for the purpose of travel it is done via the local council and pco approved and licensed booking office.
  • We are only insured for passenger travel. This insurance is for public liability and not independent travel insurance.

General Terms & Conditions

  • Your statutory rights are not affected by these terms and conditions.
  • Minimum charge 2 hours.
  • All our prices are quoted in pound sterling.
  • All prices are exclusive of VAT at 20%.
  • All hire charges are rounded up to the nearest 30 minutes.
  • There is a 5% surcharge on credit & visa card payments.
  • There is a 10% surcharge on American Express Card.
  • All parking and entrance are chargeable at costs.
  • Tolls and congestion zones are not included.
  • Your booking charge may be subject to additional waiting time and car park.
  • All cancellations must be within 24 hours notice.
  • All bookings fees must be paid in 24 hours prior to departure.
  • All hiring starts from the exact pick up point to the exact destination entered only.
  • We operate a no smoking policy in all our vehicles.
  • emerald chauffeurs limited accepts no responsibilities for any loss or damage to any property or luggage carried in the vehicle however such loss occurs.
  • Our chauffeurs will travel using the most appropriate routes unless instructed otherwise at the time of booking.
  • emerald chauffeurs limited  accept no responsibility for bodily injury or death or sickness to the signatory of the contract or any other person except where such death or injury is caused directly by a member of emerald chauffeurs limited.
  • emerald chauffeurs limited will make every effort that our chauffeurs arrive on time, however we cannot take responsibility for unforeseen circumstances i.e. Traffic delays, accidents, breakdowns, severe weather conditions, strikes or road works.
  • emerald chauffeurs limited will endeavour to provide the vehicle you request. However, in the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
  • emerald chauffeurs limited will require the names of all clients they are driving.
  • When the client desires to travel to a particular place the chauffeur will travel by the route which is in his/hers opinion is the most suitable at the time.
  • emerald chauffeurs limited may increase charges on bank holidays and other occasions and shall inform all concerned of such charges in advance.
  • Any bookings made for the 23, 24, 25, 26, 31 December and 1 January will attract an additional charge of 100% on prices published and quoted by other communication methods.
  • emerald chauffeurs limited resumes the right to use sub contractors. We occasionally have to subcontract work out to other companies, however we only use subcontractors that have the same high standard as ourselves thus ensuring to our customer the same excellent service we endeavour to provide.

    London 2012 Olympic and Paralympics

  • emerald chauffeurs limited resumes the right to charge above our tariff rate for periods of exceptional activity and higher than usual demand for our services, such as in the forthcoming London 2012 Olympic and Paralympics Games. We may find it necessary to increase our prices in order to secure the services of our chauffeurs, who will be very much in demand.

Lost Properties

  • emerald chauffeurs limited will keep a "lost property book" at the office, and will endeavour to return any lost items in our vehicle(s) or sub contracted vehicle(s) to all Clienteles (there may be additional charges for this services).


  • emerald chauffeurs limited will require the names of all clients they are driving.
  • Any quotation provided by emerald chauffeurs limited is not a confirmed booking until the applicant has   confirmed the booking with emerald chauffeurs limited via email to:  or Fax
  • on +44020 8811 1119, and we have acknowledged the confirmation.
  • All job invoices and receipts will be provided on payment via email or post.
  • By supplying your email address and contact details you permit emerald chauffeurs limited to contact you via email, in return we promise this information is kept by emerald chauffeurs limited and is only used by us to service the applicant's request.

Business & Personnel Accounts

  • Prior to making any Bookings for any Account Services, the Customer must first open an Account with emerald chauffeurs limited. (Please fill in the PDF contract form)
  • Business or personnel accounts can be set up with credit and debit cards or alternatively direct debit as a method of payment.
  • Invoices are issued in UK sterling
  • Cheques must be made to emerald chauffeurs limited
  • All applicants for opening an account with emerald chauffeurs limited must provide two references required to check creditworthiness.
  • Personnel accounts customers must also provide two recent utility bills.
  • All account charges incurred shall be invoiced after each booking or on the last working day of each month.
  • As a condition of opening an account with emerald chauffeurs limited the applicant must agree to pay all invoices within 7 days from the date of invoice.
  • Late payments will incur interest charge of 5% on daily basis.
  • At the time an account is authorized, emerald chauffeurs limited may set a Credit Limit.
  • In the event that the applicant has exceeded the Credit Limit agreed, emerald chauffeurs limited may at its absolute discretion withhold the Service from the applicant.
  • It will be the duty of the applicant to ensure that the use of the Service is operated within the Credit Limit.

Termination of Account

  • Either parties may be able to terminate this Agreement by providing one month written notice.
  • Without prejudice, Clienteles are in breach of any of the 'Terms & Condition' of this Agreement, emerald chauffeurs limited shall have the right to terminate this Agreement or suspend certain provisions of Services, or suspend the Clienteles Account facility, immediately with or without formal notification.
  • When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to emerald chauffeurs limited as at the date of termination.

Non Accounts

  • emerald chauffeurs limited resumes the right to request for a full payment or a deposit when (making a Non Account booking).
  • All Non Account bookings can be made by credit card and debit card and a 70% payment is required in advance. However, a full address for the booking must be connected with the applicant making the booking.  A credit/debit card preauthorization may still be required when making contact with your chauffeur.


If there are any changes or variations including extra mileage to the journey other than what was agreed at the time of booking, the clientele shall be charged extra in accordance with the pricing structure on our website (e.g. extra mileage, hourly rate & Waiting time).

Upon mutual agreement of charges for services to be provided please note the following:

  • payment shall be required 24 hours prior to travel date by credit or visa card.
  • Any changes to the original agreement shall be charged accordingly.

As Directed

  • Prices quoted for A.D (as directed) rate include multiple stops and waiting time, (Allowing 10 miles per hour only). The usage of the car is restricted to central London area only with certain mileage allocation. Any mileage thereafter is charged at an additional per mile rate (please see website). Airport transfers are not normally included in the A.D (as directed) hire and are charged in addition to the standard rate.

No Shows

  • If the customer does not appear at the time and place designated at the pickup point, the charge will be raised at the full rate quoted for the original booking or any monies paid will be nonrefundable.

Disorderly behaviour

  • emerald chauffeurs limited reserves the right to refuse travel to anyone that is deems to be  a nuisance or danger to any passengers or any member of emerald chauffeurs limited.
  • Clients are fully responsible for all damages they cause to the interior of the vehicle and will appropriately be billed for repairs carried out such as valeting needed to return the car to the condition it was originally hired in.

Airport Transfers

  • Flight details helps us give you a punctual service .We make every reasonable attempt to monitor your flight times, however we are unable to access reliable information until shortly before departure or scheduled arrival times.
  • If your flight is delayed, you should make immediate contact with emerald chauffeurs limited to notify us, so that we can adjust our schedules and rearrange drivers. We allow a waiting time of 30 minutes for domestic flights and 45 minutes for international landings free of charge.
  • However: if for any reason you are unable to get in touch with your driver then please contact the office immediately on : +44 (0) 20 8811 1119 +44 (0) 777 176 7777 +44 (0) 7538 396 396
  • Our meet and greet system will ensure that your chauffeur will be waiting for you as soon as you enter the arrivals terminal or a meeting point agreed at the time of booking. Your chauffeur will be holding up a name board with your name on it along with emerald chauffeurs limited logo
  • We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to any changes.
  • emerald chauffeurs limited shall not allow under any circumstance luggage i.e. suitcases and such to be placed inside the vehicle.
  • The maximum seating capacity of the vehicle is determined by emerald chauffeurs limited, and should not be exceeded. It is the clientele responsibility to ensure that any children or passengers under the height of 4'6" are secured within a booster seat or protective child seat as appropriate. (please note there is an additional charge of £4.00 for the supply of a child seat).  


  • In the unlikely event that you are not satisfied  with our services,  all complaints must be notified in writing to emerald chauffeurs limited within 14 days,  emerald chauffeurs limited treats all complaints with the utmost seriousness and our aim would be to resolve the issues in a fair and amicable manner


  • In the event of any dispute concerning the calculation by emerald chauffeurs limited of its charges, such dispute shall be notified to emerald chauffeurs limited by the client within 14 days of the invoice being presented. In the event of no such notification being received by emerald chauffeurs limited, the client shall accept the amount as being properly calculated and due.
  • In the event of there being any disputes regarding the interpretation of Terms and Conditions relative to the agreement, emerald chauffeurs limited decision shall be final and binding upon the Customer.

Alter Terms & Condition

  • emerald chauffeurs limited reserves the right to alter or vary 'Terms & Conditions' at its absolute discretion upon giving reasonable notice to the Clientele and without prejudice to the generality or the aforesaid emerald chauffeurs limited reserves the right to change tariff charges.
  • No representations or variations in or additions to these 'Terms & Conditions' or warranty given by any person acting or purporting to act on behalf of emerald chauffeurs limited shall have any force or effect whatsoever unless confirmed in writing by an authorised representative of emerald chauffeurs limited

Nothing contained in these terms and conditions can affect the Client's' statutory rights.